Terms of Service

These Terms of Service govern your access to ClientAhead.com and, if ClientAhead grants you access, your use of Bookimatic or the Recoup early pilot. By using the website or a ClientAhead product, you agree to these terms and the Privacy Policy. If you use a product for a business, you confirm that you have authority to accept these terms for that business.

Where a signed pilot agreement, product order, data-processing agreement or other written agreement applies, that agreement controls to the extent it conflicts with these public terms.

ClientAhead is building focused apps for commerce operations. Bookimatic is a Shopify-first conversational appointment product in development. Recoup is a narrow, embedded Shopify supplier-credit ledger available only to early pilot participants. Neither page is a promise of general availability, an App Store listing, a particular release date, price, feature set or service level.

We may invite, limit, change, pause or end pre-release access as we validate product safety, reliability and fit. Features described as planned, optional or in development are not a commitment to deliver them.

Merchant users must keep credentials secure, use only authorized Shopify stores and integrations, and ensure that people who access the product on their behalf are authorized. You are responsible for the accuracy of store settings, services, availability, pricing, supplier information, references and other information you provide.

If you enable a connection to Shopify, Google Calendar, transactional email or another supported service, you are responsible for having authority to connect that account and for complying with the terms that apply to that service.

You must not use the website or a ClientAhead product to break the law, infringe rights, send spam, interfere with security, probe or reverse engineer the service, introduce harmful code, bypass access controls, or use another merchant’s data without authority.

Do not enter payment-card data, passwords, API credentials, sensitive medical, legal or children’s information into Bookimatic chat, Bookimatic intake fields or Recoup free-text notes. Do not use Bookimatic to make high-impact decisions about people, and do not represent AI-assisted responses as professional medical, legal, financial or other regulated advice.

You retain responsibility for the data you enter or make available through a product and for the notices, permissions and legal basis needed to use it. You must review your own booking terms, availability, pricing, cancellation practices, customer communications, supplier claims and accounting treatment.

Bookimatic assists with a merchant-configured booking flow; it does not replace merchant review of services, availability, payment or confirmation. Recoup records an internal supplier-credit ledger; it does not contact suppliers, recover funds, make inventory adjustments, synchronize accounting records or provide legal, tax or accounting advice. You remain responsible for claim accuracy, payment decisions, exports and record retention.

ClientAhead products can depend on platforms and services that we do not control, including Shopify and, where a merchant enables them, Google Calendar, transactional email and an AI provider supported by Bookimatic. Your use of those services is also subject to their terms and privacy practices.

AI-assisted text interpretation can be incomplete or incorrect. Bookimatic’s application logic remains responsible for the configured booking workflow, but merchants must review important settings and outcomes. No ClientAhead product currently uses the Google Ads API or offers Google Ads functionality. Any future Google or Google Ads connection will be governed by the applicable Google terms and a product-specific notice.

ClientAhead and its licensors retain all rights in the website, products, software, documentation, design, names and marks. These terms give you a limited, non-exclusive, non-transferable right to use the relevant product for its intended business purpose while access is active. They do not transfer ownership of the product to you.

If you provide feedback, suggestions or ideas, you allow ClientAhead to use them without restriction or compensation. This does not give us ownership of your confidential business information, merchant data or content.

The website and pre-release products are provided on an as-available basis. We work to make them useful and dependable, but do not promise uninterrupted operation, a particular outcome, data recovery, revenue result, supplier recovery result, booking volume, calendar behavior or compatibility beyond the features we actually make available.

To the fullest extent permitted by applicable law, ClientAhead disclaims warranties that are not expressly stated in a written agreement. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.

We may suspend or end access where it is necessary to protect users, the product, ClientAhead, a platform partner or the law, including for a material breach of these terms. You may stop using a product at any time, subject to any pilot or written agreement that applies.

Data handling after access ends is described in the Privacy Policy and Data Rights & Deletion page. Product-specific deletion and retention rules differ: Bookimatic has implemented retention and Shopify privacy-request workflows; Recoup’s early pilot process is still being completed before public distribution.

We may update these terms when products, laws or operations change. We will publish the updated version here with a new last-updated date. Continued use after an update means the updated terms apply to the extent permitted by law.

Questions about these terms, a pilot agreement or a product’s current status can be sent to the email contact shown on this page.